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SUPPORT
FAQs

FAQ

Cloudwith.me

What is CloudWith.Me?
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Cloud With Me is an onboarding solution which lets anyone, even those with no technical knowledge, install their servers in minutes. Cloud With Me has two cloud options: Amazon Web Services (AWS) and Microsoft Azure. We understand that many SMBs have limited resources, making moving their server to the cloud seem like an impossible task. This is why the techies at Cloudwith.me have configured our online solution to allow you to set up your servers quickly using our intuitive dashboard, helping you save your hard earned money and limited time.

Cloudwith.me allows you to install and manage your server which includes free add-ons such as MySQL, built in Google Analytics, FTP and more. You can also include add-ons such as Wordpress, Joomla, Magento and Drupal. Once you have done that, we get working in the background and within 10 minutes, you’re live and ready to go!

Do you have an affiliate program?
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yes! our affiliates can refer prospective customers and earn $25 cpa. Click here to find out more about our affiliate program.

Does Cloudwith.me host my site?
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No, we are not a hosting site for your domain. our platform has been configured with aws and microsoft azure to enable your domain to use and manage your aws or microsoft azure server.

AWS (Amazon Web Services)

Can I scale my server up or down as required?
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With AWS you can scale the size of your server according to your requirements.

What kind of data is included in my server?
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Your server specifications will depend on the server you have selected via AWS. For more information please see here.

Why did I receive a bill from AWS?
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Regarding any bill from AWS, it will depend on what server option you chose with them directly. I know they have an exception to the free Tier1 called Route 53. See some information from AWS directly here.

With regards to the Billing for the Route 53 Hosted Zones on the account, Route 53 Hosted Zones are not eligible for Free Tier, hence the small charges on your account. The Free Tier promotion allows you to test some AWS services free-of-charge, and is automatically available to new AWS customers for 12 months. When the Free Tier promotion expires, or if your application use exceeds what is covered by the Free Tier, AWS charge standard, pay-as-you-go service rates.

For more details, you can review the AWS Free Usage Tier FAQs, along with the Free Tier "Getting Started" guide.

To help you avoid accidentally exceeding Free Tier limits and incurring charges when you don't mean to, the AWS Billing Console tracks your Free Tier usage through the "Top Free Tier Services by Usage" table, and gives you an estimate of your total usage for the rest of the month. More information on the "Top Free Tier Services by Usage" table here.

Will my AWS server be secure?
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AWS consider cloud security to be their highest priority. Your server is stored in a data center and network architecture which has been built to meet the requirements of the most security-sensitive organizations. Customers pay only for the services they use, meaning that you can have the security you need, without the upfront expenses. 

https://aws.amazon.com/security/  

https://aws.amazon.com/security/introduction-to-cloud-security/

What is AWS?
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Amazon Web Services (AWS) is a secure cloud services platform, offering reliable, cost-effective servers that scale up and down according to the performance of your website. AWS is an invaluable asset to many companies looking to take their business to the next level, however the fact that it is purely aimed at developers can make it very difficult for SMBs to implement.

Which data centre in the world can I deploy my server?
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You can deploy your applications in any of the provided AWS datacentres.

Why are my AWS details giving a verification error?
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You will usually receive an AWS verification error based on one of two reasons. Either you are using an old AWS account (pre 2014) and the AWS configuration settings are no longer valid. If this is not the case, it is often due to the fact that you need to provide a credit card to verify your AWS account. If you have not verified your AWS account, your AWS access key details will not be valid.

Microsoft Azure

What is Microsoft Azure?
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Microsoft Azure is a cloud computing service created by Microsoft for building, deploying, and managing applications and services through a global network of Microsoft-managed data centers. It provides software as a service, platform as a service and infrastructure as a service and supports many different programming languages, tools and frameworks, including both Microsoft-specific and third-party software and systems.

Can I scale my server up or down as required?
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With Microsoft Azure you can scale the size of your server according to your requirements.

What kind of data is included in my server?
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Your server specifications will depend on the server you have selected via Microsoft Azure. For more information please click here

Will my Microsoft Azure server be secure?
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Microsoft Azure position themselves as the  most trusted cloud as they have more certifications than any other cloud provider. Security and privacy are embedded into the development of Azure. https://azure.microsoft.com/en-us/support/trust-center/

Which data centre in the world can I deploy my server?
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Azure is available in 38 regions around the world.

Google Cloud

What is Google Cloud?
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Google Cloud Platform (GCP) is secure, global, high-performance, cost-effective and constantly improving. We’ve built our cloud for the long haul. GCP frees you from the overhead of managing infrastructure, provisioning servers and configuring networks to let innovators and let coders, well, just code.

What kind of data is included in my server?
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Your server specifications will vary depending on the server you have selected via Google Cloud Platform. For more information please click here

Will my Google Cloud server be secure?
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The Google security model is an end-to-end process, built on over 15 years of experience focused on keeping customers safe on Google applications like G mail, Search and other Apps. With Google Cloud Platform your applications and data take advantage of the same security model. For more information please click here.

Which data centre in the world can I deploy my server?
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You can deploy resources in specific locations or leverage multi-regional or global deployment models. For more information please click here.

Support

Do you offer refunds?
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No, we do not offer refunds. However, please contact our support team to discuss further queries regarding refunds support@cloudwith.me

Why didn’t I receive a confirmation email?
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It is also possible that the confirmation email was delivered to your spam folder. Please ensure to check this folder. If you still encounter any issues, please contact our support team at support@cloudwith.me

I don’t have a Credit Card. Can I use another payment method?
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We also have PayPal as a payment option.

I am having problems with my Credit Card, but each time it shows up as failed transaction.
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While authorising your Credit card information, please make sure you have entered the correct card details and you have sufficient funds to cover your payment. In some occasions, you may also need to contact your bank. If you have any queries, please feel free to contact us at support@cloudwith.me

I made a payment, but didn’t receive payment confirmation.
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Once you submit your payment, it gets processed and added to our system. Sometimes, it may take a few minutes for you to receive confirmation. If you have any issues, please contact us support@cloudwith.me

How am I charged for in-app purchases?
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Each add-on has a set monthly fee, and you will be charged annually per add-on.

What do I do if I’m having trouble logging into my account?
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If you have forgotten your password, simply reset your password using the section in the Log In tab. Our customer representatives are always here to help you through any problems you may encounter, please feel free to email us at support@cloudwith.me

Technical Support

Do you have a technical support team?
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Our support team are here to help you anytime, please contact support@cloudwith.me

Do you support SSL?
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Cloudwith.me supports CloudFlare's free SSL.  It's free, easy to add, and it doesn't require any changes to your servers. You will need to connect your domain to your free CloudFlare account to download your SSL certificate.

What is PuTTY?
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PuTTY is a client program for the SSH network protocol, used to run a remote session on a computer. PuTTY implements the client end of that session: the end at which the session is displayed, rather than the end at which it runs.

In simple terms, you can run PuTTY on a Windows machine and tell it to connect to (for example) a Unix machine. PuTTY opens a window, and anything typed into it is sent straight to the Unix machine, and everything the Unix machine sends back is displayed in the window. So you can work on the Unix machine as if you were sitting at its console, while actually sitting somewhere else.

How do I connect my instance through Windows using PuTTY?
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‍After you have launched an instance and obtained a key, download and install PuTTY and PuTTYgen. You can find windows installer on the project site.

PuTTY doesn’t support OpenSSH key formats, so you’ll need to convert your key into PuTTY format.

How do I convert my key into PuTTY format?
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Open PuTTYgen from the Start menu and click Load to choose your key file.

Select RSA type in the Parameters section, and save your private key into a new file by clicking Save private key.

How do I open SSH connection with my new key and PuTTY:
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Open PuTTY from the Start menu and go to Connection > SSH > Auth.

Click Browse to select your new key file for authentication.

Go to Connection > Data and enter Auto-login username.

Return to the Session category and enter Host Name and Port. You can save all current settings for future use.

Click Open, and you’ll be successfully connected.

Add SSH to your Cloudwith.me package for just $5 per month!

FAQs

Have an issue? Click here to check out our most 
Frequently Asked Questions
SEE ALL QUESTIONS

Guides

Need help? Click here to check out our
easy to follow guides
SEE ALL GUIDES

FAQs

FAQ Topics

Cloudwith.me
AWS (Amazon Web Services)
Microsoft Azure
Google Cloud
Support
Technical Support

Cloudwith.me

What is CloudWith.me
Cloud With Me is an onboarding solution which lets anyone, even those with no technical knowledge, install their servers in minutes. Cloud With Me has two cloud options: Amazon Web Services (AWS) and Microsoft Azure. We understand that many SMBs have limited resources, making moving their server to the cloud seem like an impossible task. This is why the techies at Cloudwith.me have configured our online solution to allow you to set up your servers quickly using our intuitive dashboard, helping you save your hard earned money and limited time.Cloudwith.me allows you to install and manage your server which includes free add-ons such as MySQL, built in Google Analytics, FTP and more. You can also include add-ons such as Wordpress, Joomla, Magento and Drupal. Once you have done that, we get working in the background and within 10 minutes, you’re live and ready to go!
Do you have an affiliate program?
Yes! our affiliates can refer prospective customers and earn $25 cpa. Click here to find out more about our affiliate program.
Does CloudWith.me host my site?
No, we are not a hosting site for your domain. Our platform has been configured with AWS and Microsoft Azure to enable your domain to use and manage your AWS or Micorsoft Azure.